Delivery of your order
For your order, we need your (company) name, email address, address(es), payment details and sometimes your phone number. This information is required to process your order, to keep you informed and to have your order processed as quickly and smoothly as possible.
Opening an account on our website requires you to provide some information, including your (company) name, address(es), phone number, email address, delivery and payment details and interests. We store these data in our systems. In addition, we store data from your previous orders so you can easily find them back through your account. We process these personal data to enable and improve your ordering process.
Our customer service
To allow our customer service to promptly answer your questions, we use your personal information and make notes of the conversation. These notes of your contact with us are stored to help us answer your question, prepare analyses and improve our services.
We offer several services regarding the repair, guarantee and return of our products. To determine whether your product is covered by the guarantee or is eligible for repair, we use your order information and the personal data you provided.
If you have given us your prior consent. we will keep you informed of our offers, promotions and our product range via our newsletters. We prepare the newsletters based on your personal data, such as your previous orders and browsing behaviour. This results in a more interesting newsletter for you.
If you participate in a promotion or contest, we will ask you some information, such as your name, address and email address. We also ask for your consent for the processing thereof, possibly by third parties, for the purpose of the promotion/contest and for the preparation of analyses based on the information collected. This allows us to perform the promotion and announce the prize winner(s). It also allows us to measure the response to our advertising measures.
Profiling & personalised ads
When you visit our website, we can collect, analyse, and based on your consent, combine personal data of you with your customer number and customer data. This way we can compile a customer profile of you. We divide these customer profiles into a number of categories to analyse your interests and further personalise your offer, such as by showing personalised ads.
Improvement of our website, service and store
We are constantly working to improve our services. To achieve this, we or a third party engaged by us may contact you without any obligations to ask you if you would like to participate in a customer or market survey.
When you become one of our customers and pay on account, we, or a third party on our behalf, may check your creditworthiness. We may also store and process your personal data whenever necessary to prevent abuse or illegal activity on our website. We are obligedto provide this information under, for example, governmental or judicial regulations or when necessary for a legal (criminal) procedure.
Furthermore, we will not sell your personal data to third parties. We will only provide your data to third parties with your permission, or when this is necessary to:
process your order;
answer your questions;
offer guarantees and to repair our products;
improve our website and/or services;
offer promotions and contests as well as the analyses thereof;
carry out customer or market surveys;
enforce compliance with our terms and conditions;
We will also share your personal data with third parties when this is allowed or required under the law. We reserve the right to share your personal data with our subsidiaries.
Our employees and third parties engaged by us are required to respect the confidentiality of your data, to comply with applicable privacy rules and to properly protect your information. To this end, we have made appropriate arrangements with these third parties. In addition, we only use third parties outside the European Union if these parties provide the same level of protection as required within the European Union.
Please note: Our privacy and cookie statement does not apply to third party websites linked to our website. Therefore, we cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these third party websites before making use of these websites.